Privacy Policy

Information We Collect

We gather information that enables us to deliver, improve and secure our online casino services. This includes details you provide when creating an account, such as your full name, date of birth, residential address, email address and telephone number. To meet our legal obligations under gambling regulations we also collect identification documents, proof of address and payment information.

During your visits we automatically receive technical data including your IP address, browser type, device identifiers, operating system and pages visited. We keep records of your gaming activity, transaction history, bonuses claimed and customer support interactions. Where you choose to engage with optional features we may also receive additional information such as preferences for particular games or marketing communications.

How We Use Your Personal Data

Your information allows us to create and manage your account, process deposits and withdrawals, verify your identity and prevent fraud. We use it to personalise your gaming experience, calculate and award bonuses, and ensure responsible gambling tools function correctly.

With your consent we may send you promotional offers, newsletters and updates about new games or tournaments. We also analyse aggregated data to understand how our platform is used so we can improve functionality and develop new features. All processing is carried out on the basis of contractual necessity, legal obligation or legitimate business interests.

Sharing and Disclosure

We share personal data only when strictly necessary. This may include trusted service providers who assist with payment processing, identity verification, website hosting, analytics and customer support. These partners are contractually obliged to keep your information secure and use it solely for the purposes we specify.

We may also disclose information to regulatory authorities, law enforcement or licensing bodies when required by law, or to protect the rights, property and safety of Duffspin Casino, our players and the public. We never sell your personal data to third-party marketing companies.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your session, measure audience behaviour and deliver relevant content. Some cookies are essential for the platform to function, while others help us understand which games are most popular or how we can improve the overall experience.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the performance and features available to you.

Data Security and Retention

We take the security of your information seriously and employ industry-standard measures including encryption, access controls, firewalls and regular security audits. While no system can guarantee complete security, we work continuously to protect your data against unauthorised access, alteration or disclosure.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling and financial regulations. Once retention is no longer needed we securely delete or anonymise the information.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information where we no longer have a legitimate reason to keep it.

You may also object to certain types of processing, withdraw consent where we rely on it, and request that we transfer your data to another organisation in a structured digital format. To exercise any of these rights please contact our customer support team. We will respond within one month, though complex requests may require additional time.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual clauses or other lawful mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. Any material updates will be notified to you by email or through a prominent notice on our website. We encourage you to review this page periodically so you remain informed about how we protect your information.

If you have any questions about our privacy practices or the way we handle your personal data, please contact our support team who will be happy to assist.